This Privacy Policy explains how felbet collects, uses, stores, discloses, and protects your personal information when you use the felbet platform. We are committed to safeguarding your privacy in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
This Privacy Policy applies to all personal data processed by felbet in connection with the operation of felbet.one, including its website, Progressive Web App, live chat, support channels, and any related services (collectively, the "Platform"). By accessing or using the felbet Platform, you acknowledge that you have read and understood this Privacy Policy.
felbet is the data controller for personal data collected through the Platform. All data processing activities are conducted in compliance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and applicable circulars and advisories issued by the National Privacy Commission (NPC) of the Philippines.
felbet operates under the PAGCOR regulatory framework, which imposes additional data handling obligations specific to licensed gaming operators in the Philippines. Where PAGCOR requirements impose stricter obligations than RA 10173, the stricter standard shall apply.
felbet collects only the personal data necessary to provide, secure, and improve its services. The categories of personal data we collect include:
felbet collects personal data through the following means:
felbet processes your personal data for the following purposes, each supported by a lawful basis under RA 10173:
felbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
All third-party service providers engaged by felbet are required to process personal data in accordance with RA 10173 and under contractual data processing agreements that impose equivalent data protection obligations.
Where felbet transfers personal data to recipients located outside the Philippines — for example, to international game software providers or cloud infrastructure providers — such transfers are conducted only where an adequate level of data protection is ensured, either through contractual safeguards approved by the NPC or equivalent mechanisms compliant with RA 10173's cross-border data transfer requirements. felbet will not transfer your personal data to a jurisdiction that does not provide an adequate level of protection without your explicit consent or a recognised legal exception.
felbet retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.
felbet implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Notwithstanding these measures, no method of electronic transmission or storage is 100% secure. If felbet becomes aware of a personal data breach that poses a real risk to affected individuals, we will notify the NPC within 72 hours of becoming aware and will notify affected users without undue delay, in accordance with the NPC's breach notification requirements.
The felbet Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and collect analytics data. The types of cookies used include:
You may manage cookie preferences through your browser settings. Blocking strictly necessary cookies may impair your ability to use certain felbet Platform features, including the felbet login function.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data processed by felbet:
To exercise any of these rights, contact felbet's Data Privacy Officer via the support channels listed in Section 13. felbet will respond to all verified requests within thirty (30) days in accordance with NPC guidelines.
The felbet Platform is strictly intended for individuals aged 21 years and older, in compliance with PAGCOR regulations. felbet does not knowingly collect personal data from individuals under the age of 21. All registered accounts undergo age verification as part of the KYC process. If felbet becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended and the associated data deleted. If you believe a minor has registered on the felbet Platform, please notify us immediately via support channels.
felbet may update this Privacy Policy periodically to reflect changes in our data processing practices, legal obligations, or the structure of the felbet Platform. Material changes will be communicated via a platform notification and, where appropriate, by email to your registered address, at least 7 days before the updated Policy takes effect. Your continued use of the felbet Platform after the effective date of a revised Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must close your felbet account before the effective date.
For all privacy-related queries, requests to exercise your data subject rights, or to report a potential data privacy concern, please contact the felbet Data Privacy Officer through the following channels:
felbet is committed to responding to all data privacy requests within thirty (30) days. If your request involves complex processing operations or a large volume of data, we will notify you within thirty (30) days and provide an updated timeline for resolution.
If you are not satisfied with felbet's response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
Six core commitments felbet makes to every registered player regarding their personal data.
felbet processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 and NPC regulations. Your data is collected for specific, declared purposes — never harvested speculatively or shared without lawful basis.
Every data transmission between your device and felbet servers is protected by 256-bit SSL/TLS encryption — the same standard applied by Philippine banks. Sensitive data at rest is also encrypted with industry-standard algorithms.
felbet does not sell, rent, or trade your personal data to third-party advertisers or data brokers — ever. Third-party service providers we work with are contractually bound to RA 10173-equivalent data protection obligations.
As a felbet player, you have the right to access, correct, delete, object to, and port your personal data under RA 10173. Contact our Data Privacy Officer at any time — all requests are responded to within 30 days as required by the NPC.
In the unlikely event of a personal data breach, felbet will notify the NPC within 72 hours and affected users without undue delay — as required under RA 10173 and NPC Circular 16-03. Transparency is non-negotiable.
felbet retains your data only as long as legally required — KYC and financial records for 5 years per PAGCOR and AMLA rules, support records for 3 years. After retention periods expire, data is securely deleted or anonymised.
Your Privacy, Our Priority
Your data is protected, your rights are respected, and your felbet account is secured by industry-standard encryption. Sign in to your account and enjoy the full felbet experience — live casino, slots, sports betting, and bingo. 21+ only.