felbet Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "felbet," "we," "us," "our" refers to the felbet platform, accessible at felbet.one, operated under the PAGCOR regulatory framework.
• "User," "you," "your" refers to any individual who accesses, registers on, or uses the felbet platform.
• "Account" means the registered account created by a User on felbet.one.
• "Services" means all gaming, betting, casino, bingo, and ancillary services offered by felbet, including but not limited to live casino, slot games, sports betting, and bingo.
• "Platform" means the felbet website at felbet.one and any associated mobile applications or Progressive Web App interfaces.
• "Real Money Wager" means any bet placed using funds deposited into a felbet Account.
• "Philippine Peso" or "PHP" means the lawful currency of the Republic of the Philippines, the sole operating currency of the felbet platform.

2. Acceptance of Terms

By accessing the felbet platform, creating an account, or placing any wager, you unconditionally accept these Terms & Conditions in full. These Terms constitute a legally binding agreement between you and felbet. If you do not agree with any part of these Terms, you must immediately cease using the felbet platform and close your account.

These Terms apply in addition to any game-specific rules, bonus terms, privacy policy, or responsible gaming policy published on felbet.one. In the event of any conflict between these Terms and game-specific rules, these Terms shall prevail unless expressly stated otherwise.

3. Eligibility & Account Registration

To register and use the felbet platform, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age, as required under Philippine gaming regulations administered by PAGCOR.
• You are a resident of, or physically located within, the Republic of the Philippines at the time of access.
• You are not a politically exposed person (PEP) or otherwise subject to enhanced due diligence restrictions that would prohibit your participation in online gaming.
• You are accessing felbet for personal, recreational purposes only — not on behalf of a third party or as a business enterprise.
• You have not previously been self-excluded from the felbet platform or any PAGCOR-licensed gaming operator.
• You have not been declared by a court of competent jurisdiction to lack legal capacity to enter into binding agreements.

Each User is permitted to hold only one (1) felbet Account. Duplicate accounts are strictly prohibited and will result in the immediate suspension of all associated accounts and forfeiture of any balances pending investigation. felbet reserves the right to require documentary proof of identity (KYC) at any stage, including but not limited to government-issued photo ID (UMID, PhilSys, passport, or driver's licence) and proof of Philippine residential address.

4. Account Security & Responsibility

You are solely responsible for maintaining the confidentiality of your felbet login credentials, including your username, password, and any Two-Factor Authentication (2FA) codes. felbet will not be liable for any losses resulting from unauthorised access to your account due to your failure to secure your credentials.

• You must notify felbet support immediately upon becoming aware of any unauthorised access to your account.
• felbet will never contact you by phone, SMS, or email to request your password or 2FA codes. Any such request is fraudulent — do not comply.
• You may not allow any third party to access or use your felbet Account under any circumstances.
• felbet reserves the right to suspend any account where suspicious login activity is detected pending verification.

5. Deposits, Withdrawals & Payment Methods

All transactions on the felbet platform are conducted in Philippine Peso (PHP). felbet supports the following payment methods: GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ. Minimum deposit amounts and transaction limits are displayed within the felbet cashier interface and are subject to change.

• All deposits must originate from payment accounts registered in your own name. Third-party deposits are prohibited and will be flagged for review.
• Withdrawals will be processed to the same payment method used for deposit where technically possible, as an anti-money-laundering measure.
• felbet reserves the right to conduct enhanced due diligence on any withdrawal request, including requesting source-of-funds documentation for large transactions.
• Withdrawal processing times: GCash and Maya withdrawals for verified accounts are typically processed within 5 minutes. Bank transfer withdrawals (BPI, BDO, Metrobank) may take up to 1–3 business days depending on the receiving bank's processing schedule.
• felbet does not charge transaction fees on standard deposits or withdrawals; however, your payment provider may apply their own fees independently of felbet.

6. Bonuses & Promotions

felbet may offer bonuses, free bets, cashback, and other promotional incentives from time to time. All bonuses are subject to specific terms and wagering requirements that are published alongside each offer. By claiming any bonus, you agree to the specific bonus terms in addition to these general Terms & Conditions.

• Bonuses are intended for personal recreational use only and may not be transferred between accounts.
• felbet reserves the right to withdraw or modify any bonus offer at any time without prior notice, subject to honouring already-claimed bonus balances under the terms in effect at the time of claiming.
• Wagering requirements must be fulfilled before any bonus-derived winnings can be withdrawn. Specific wagering multipliers and eligible games are stated in individual bonus terms.
• Abuse of bonus offers, including through the use of multiple accounts, arbitrage strategies, or coordinated bonus exploitation, will result in bonus forfeiture and may result in account suspension.

7. Betting Rules & Game Integrity

All bets placed on felbet are subject to the specific rules of the relevant game or sports market. In the event of a technical failure, disconnection, or error during a game round or betting event, felbet will apply its standard dispute resolution procedures. The outcome recorded on felbet's servers shall be deemed definitive in the event of any discrepancy between the client-side display and the server-side record.

• felbet reserves the right to void any bet or reverse any winning payment where there is evidence of an error in odds, game mechanics, or where the outcome was influenced by technical malfunction.
• Bets placed after the official closing of a betting market (late bets) will be voided regardless of outcome.
• felbet employs real-time fraud detection systems. Any account found to be engaged in match-fixing, collusion, or artificial manipulation of game outcomes will be permanently suspended and reported to PAGCOR.

8. Prohibited Conduct

The following conduct is strictly prohibited on the felbet platform and will result in immediate account suspension, forfeiture of balances, and potential reporting to relevant authorities:

• Using automated bots, scripts, or software to interact with the felbet platform in a manner not intended for human players.
• Attempting to access or reverse-engineer felbet's proprietary software, databases, or security systems.
• Using the platform for money laundering, terrorist financing, or any other illegal financial activity.
• Providing false information during registration or KYC, including misrepresenting your age.
• Allowing a minor (any person under 21 years of age) to access or use your felbet Account.
• Colluding with other players, dealers, or felbet employees to gain an unfair advantage.

9. Intellectual Property

All content on the felbet platform — including but not limited to game software, graphics, logos, trademarks, interface designs, written content, and structural code — is the exclusive intellectual property of felbet or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the felbet platform for personal recreational purposes only. No content may be reproduced, distributed, publicly displayed, or commercially exploited without the prior written consent of felbet.

10. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, felbet's total aggregate liability to any User for any claim arising out of or in connection with these Terms or the use of the felbet platform shall not exceed the total net deposits made by that User in the thirty (30) days immediately preceding the event giving rise to the claim. felbet shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising from your use of the platform.

felbet does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. We will make reasonable efforts to maintain platform availability but do not guarantee continuous access.

11. Privacy & Data Protection

felbet collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions. By using the felbet platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. felbet complies with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), and maintains appropriate technical and organisational measures to protect your personal information.

12. Responsible Gaming

felbet is committed to promoting responsible gaming. The platform provides a suite of self-management tools accessible after felbet login, including deposit limits, session time reminders, loss limits, and self-exclusion. Users who believe their gaming may be causing harm are encouraged to activate these tools immediately and to visit felbet's Responsible Gaming page. The minimum age requirement of 21 years is a strict and non-negotiable condition of using the felbet platform, consistent with PAGCOR regulations governing online gaming in the Philippines.

13. Amendments to These Terms

felbet reserves the right to amend these Terms & Conditions at any time. Where changes are material, felbet will provide at least 7 days' notice via a notification on the platform or by email to your registered address. Your continued use of the felbet platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account and withdraw any remaining balance before the effective date.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms — including any question regarding their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the courts of the Philippines, and both parties irrevocably submit to that jurisdiction. The PAGCOR regulatory framework governs the licensing and operational conduct of the felbet platform.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact the felbet support team through any of the following channels:

• 24/7 Live Chat — available directly on the felbet platform
• Email: [email protected] (plain text — not a clickable link)
• Telegram & Viber — available via contact details provided on the felbet platform

felbet support agents are available around the clock and can assist with account, payment, game dispute, and responsible gaming queries in both English and Filipino.