Play Smart · Stay in Control · Know Your Limits
At felbet, gaming is meant to be fun, exciting, and done on your own terms. We take our responsibility to Filipino players seriously — because a platform that truly cares about its community puts player wellbeing above everything else. This page covers the tools, policies, and support resources available to every felbet player.
Minimum age requirement for all felbet products. PAGCOR-enforced.
Gaming at felbet should always be entertainment — a way to add excitement to your day, not a source of stress or financial worry. The reality is, for the vast majority of Filipino players who enjoy our slots, live baccarat, sports betting, and bingo, gaming stays exactly that: a leisure activity. But felbet also knows that for a small number of players, gambling can become problematic — and that's something we take seriously, proactively, and without judgment.
felbet operates under the PAGCOR regulatory framework, which mandates responsible gaming safeguards for all licensed online gaming platforms serving Filipino players. But our commitment goes beyond mere compliance. We've built responsible gaming tools directly into the felbet account dashboard — tools you can activate yourself, without waiting for support, at any time of the day or night.
Whether you're a casual player who just wants a weekly spending cap, or someone who feels they need a complete break from online gaming, felbet has the infrastructure to support you. And if you're ever unsure whether your gaming habits are healthy, this page gives you the information and the honest self-assessment questions to help you decide.
Remember: there is no shame in using responsible gaming tools. Setting limits is what smart, self-aware players do. felbet makes it easy because it's the right thing to do for the Filipino gaming community we're proud to serve — from Manila to Mindanao.
If gaming is causing you financial stress, affecting your relationships, or you're chasing losses — please use felbet's self-exclusion tools or contact our 24/7 support team immediately. Help is available, judgment-free.
felbet 24/7 Live Chat — Available directly on the platform, around the clock.
felbet Support Email: [email protected]
Telegram & Viber — Contact details available on the felbet platform.
PAGCOR Responsible Gaming — Contact PAGCOR directly via their official channels for independent guidance and support outside of felbet.
Under PAGCOR regulations and Philippine law, the minimum legal age for participation in any form of online casino and sports betting is 21 years old. This is not a guideline — it is a legal requirement that felbet enforces strictly and without exception.
Every felbet registration is subject to age verification as part of KYC processing. Accounts where age misrepresentation is detected are permanently suspended and reported to PAGCOR. If you are under 21, you are not permitted to use any felbet service. If you are a parent or guardian and believe a minor has accessed felbet, please contact our support team immediately.
Honest self-assessment is the first step. If you answer "yes" to several of these questions, we encourage you to use felbet's responsible gaming tools or talk to our support team.
If you're concerned, don't wait. Contact felbet support or activate self-exclusion immediately — no questions asked.
All responsible gaming controls are available directly in your felbet account — no support request needed. Here's how to access them:
Go to felbet.one and complete the felbet login process using your registered credentials.
Navigate to your profile menu and select "Responsible Gaming" or "Account Limits" from the settings panel.
Select from Deposit Limit, Loss Limit, Session Time Reminder, or Self-Exclusion. Each takes effect immediately or within a short cooling-off period.
Review and confirm your chosen limit or exclusion period. felbet will send a confirmation to your registered email. Limit increases have a mandatory cooling-off period before they take effect.
If you need immediate assistance activating self-exclusion or have urgent concerns, contact felbet's 24/7 support via live chat — our agents will help you without judgment.
Built into your account. Available 24/7. No support request required.
Set daily, weekly, or monthly deposit caps in Philippine Peso. Once your limit is reached, felbet will block further deposits for that period — automatically, without needing to contact support. Limit decreases take effect immediately; increases require a 7-day cooling-off period.
Define the maximum amount you're comfortable losing in a given time period. When your net losses hit your set threshold, felbet will restrict further play for the remainder of that period. This is one of the most effective tools against chasing losses.
Set a maximum session duration — 30 minutes, 1 hour, 2 hours, or custom. felbet will display an on-screen notification when your session time is up, giving you a clear prompt to take a break. Time flies when you're having fun; reminders keep you grounded.
Enable periodic pop-up summaries showing your net win/loss position, session duration, and total amount wagered during your current session. Regular reality checks help you make informed decisions about whether to continue playing or take a break.
Need a short pause without committing to a long exclusion? A temporary break suspends your felbet account for 24 hours, 72 hours, or 7 days — effective immediately. During a break, you cannot deposit, wager, or access games, but your account and balance remain intact.
The most comprehensive tool: self-exclusion closes your felbet account for a minimum period of 6 months, 1 year, or indefinitely. During exclusion, you cannot create a new account, and any marketing communications are immediately stopped. Self-exclusion is irrevocable for the chosen period — by design.
The Philippine Amusement and Gaming Corporation (PAGCOR) is the government authority that regulates all online gaming activity in the Philippines. felbet operates within the PAGCOR framework, which includes mandatory responsible gaming obligations for all licensed operators.
PAGCOR maintains its own responsible gaming programme and resources for Filipino players. You can reach PAGCOR through their official government channels if you require assistance or guidance that is independent of any gaming operator, including felbet.
felbet cooperates fully with PAGCOR on all responsible gaming requirements, including PAGCOR's Exclusion Programme which prevents excluded players from accessing all PAGCOR-licensed platforms — not just felbet.
Responsible gaming isn't just about individual players — it's about protecting Filipino families. If you are a family member or close friend concerned about someone's gaming habits, felbet encourages you to reach out. Our support team can guide you on how to raise concerns sensitively and what resources are available.
felbet also supports the concept of a "third-party exclusion request" — where a family member can flag a concern and request that our team review the account in question for responsible gaming intervention.
Gaming is a part of Filipino culture — from mahjong and tong-its to online casino and sports betting. felbet wants that culture to remain joyful, communal, and healthy. We're in this for the long run, and that means caring about the wellbeing of every player in our community.
Play Smart · Stay in Control
felbet is built for Filipino players who love gaming and want to do it responsibly. Set your limits, know your budget, and enjoy our full range of live casino, slots, sports betting, and bingo — safely and on your own schedule. 21+ only.